What information we process and how you can make a request

1. Information We Collect

When you voluntarily submit a project inquiry or contact us, the information you provide may include your name, company or organization, email address, telephone number, and other contact details, as well as your country or region to facilitate communication. The actual inquiry fields displayed on the page govern.

To understand project requirements, you may also provide background such as industry, products, line and process scope, equipment and controllers, existing systems, current problems, and desired pilot scope. Do not submit account passwords, sensitive personal information unrelated to your requirements, or third-party materials you are not authorized to disclose.

2. How We Use Information

Inquiry information is used to respond to your request, review project requirements, arrange follow-up communication, and support solution and implementation collaboration if you proceed with a project. Necessary communication records may also be used to maintain service continuity, resolve disputes, or fulfill applicable legal obligations.

Submitting an inquiry does not mean we will publish your project background as a case or promotional material. Separate authorization and publication scope must be confirmed before identifiable project or company information is used externally.

3. Retention and Deletion

We retain inquiry and communication information for as long as necessary to fulfill the purposes above. Actual retention depends on whether the requirement remains active, project-engagement status, backup cycles, applicable legal obligations, and dispute-resolution needs. Information no longer required is deleted or anonymized.

You may request access, correction, or deletion. After receiving a request, we need to verify identity and locate the relevant records. Information that must be retained by law or is necessary to resolve an existing dispute may continue to be retained for the applicable period.

4. Umami Visit Analytics and Cookies

This website uses Umami to understand aggregate statistics such as page visits and traffic sources. Under the current configuration, analytics is cookie-free and does not rely on setting analytics cookies in your browser to identify visitors. Actual behavior is governed by the deployment configuration in effect at the time.

Cookie-free does not mean the website processes no technical data. Page visits may still involve basic request information needed to provide the service, maintain security, and perform analytics, with scope depending on actual hosting, network, and Umami configurations. If the analytics method changes materially, this notice should be updated accordingly.

5. Information Sharing and Disclosure Boundaries

We do not sell or publicly publish your inquiry information. Relevant information may be processed to the necessary extent by infrastructure or tools providing services required for website hosting, email delivery, data storage, project communication, or similar purposes.

Where required by applicable law, regulatory or judicial proceedings, or measures necessary to protect website and user safety, we may use or disclose relevant information to the necessary extent and seek to limit what is disclosed.

6. Information Protection and Security Boundaries

We apply access controls, necessary transmission and storage protections, backup management, and other measures according to actual processing scenarios to reduce the likelihood of unauthorized access, misuse, or loss. Specific measures change with deployment and project workflows.

Internet transmission and information systems are never absolutely secure. This policy does not claim unverified security certifications for the website or use certification names in place of explaining actual processing practices. Do not submit unnecessary sensitive materials through the public inquiry form.

7. Contact, Access, Correction, and Deletion

To ask a privacy question or request access to, correction of, or deletion of inquiry information you voluntarily submitted, use this website's contact page and provide the contact details used in the original inquiry, the request scope, and information needed to locate the records.

To prevent accidental deletion or disclosure to unrelated parties, we may request reasonable additional verification materials. How a request is handled depends on whether records exist, whether identity can be verified, and retention exceptions permitted by applicable law.

8. Updates to This Policy

We may update this policy when inquiry fields, analytics methods, service processes, or applicable requirements change, and will publish the revised version and update date on this page. Material changes should be accompanied by appropriate notice based on actual circumstances.