Project Inquiry
Describe your shop-floor situation to make the first conversation more productive
You can submit the problem you most want to solve and the information already available. It does not need to be complete, but clearer boundaries around lines, equipment, systems, and problems make it easier to determine what to verify next.
Tell us about your production line
Information recommended for your inquiry
The following helps us understand your requirements; you are not expected to provide a complete technical proposal immediately. Mark unavailable items as unknown, and they can be confirmed later through interviews, additional documents, or a site inventory.
- Background: industry, main products, and target factory and lines
- Process scope: critical operations, production model, and teams or stations to be covered
- Equipment conditions: main equipment types, approximate quantity ranges, controllers, or existing acquisition methods
- Existing systems: use of ERP, WMS, QMS, MES, or spreadsheet records
- Current problems: specific symptoms involving downtime, execution, traceability, error proofing, variation, or energy use
- Project expectations: the problem to validate first, planned boundaries, and internal contacts
Materials that support further assessment
If available, process-flow diagrams, equipment lists, interface documentation, production-reporting or inspection samples, and de-identified exception records can be provided later through secure, appropriate communication channels.
Do not include account passwords, personal data that has not been de-identified, or production secrets you cannot disclose in your initial inquiry. The specific materials needed for assessment should be agreed after the project direction is confirmed.
Communication steps after submission
After receiving your information, we first review the problem and scope based on what you provided. If critical conditions are missing, we list the questions requiring clarification rather than offering unverified configurations or benefit conclusions.
- Requirements review: confirm objectives, process boundaries, contacts, and known constraints
- Additional information: examine equipment, interfaces, data samples, and existing workflows as needed
- Preliminary assessment: discuss pilot candidates, data paths, and items requiring on-site validation
- Implementation discussion: confirm phase plans, responsibilities, and acceptance methods once conditions are clear
How your inquiry information is used
The contact details and project background you submit are used to respond to your inquiry, assess requirements, and support subsequent project communication. See the privacy policy for specific uses, retention, and how to request deletion.
To correct submitted information or delete inquiry records no longer needed, use the contact page to identify the original contact details and request scope so we can verify and locate them.
Frequently asked questions
Can I submit an inquiry without a complete equipment list?
Yes. Describe the target line, main problems, and known equipment first, marking unknown items honestly. The additional information or site-inventory scope can be determined later.
How should I describe priorities when several problems need attention?
Identify the issue that recurs most often or needs validation first, and briefly list the others. After initial discussions, we can assess whether they can share a data foundation and whether phased implementation is appropriate.
Can you assess a partial modification if we already have MES or an acquisition system?
Yes. We can first review existing system responsibilities, interfaces, data quality, and specific gaps, then discuss whether to retain, supplement, or adjust them. Complete replacement is not assumed before an inventory.
Do I need to send detailed process and interface documents with my first inquiry?
No. Initially, provide only the overview and de-identified information needed to understand the problem. Detailed documents should be shared after the assessment scope, receipt method, and confidentiality boundaries are clear.